REAL ESTATE OPERATIONS MANAGEMENT
Real estate operations management service is a robustly growing trend, encompassing the management, exploitation, and operation activities to ensure quality, economic efficiency, and safety for real estate operations.
Why do customers need a real estate operations management service provider?
With the rapid development of thousands of buildings in the city, the demand for real estate operations management services has become more urgent than ever. Professional operations managers adhere to standard procedures to ensure comprehensive service quality, covering security, sanitation, parking management, goods reception, infrastructure maintenance, to recreational activities.
What true values
Does a real estate operations management service provider bring to customers?
Ensuring and enhancing the value of the property.
Minimizing costs and optimizing management.
Increasing revenue and profit margins.
Reinforcing customer trust and satisfaction.
Operations Management Process Suite
MANAGEMENT BOARD DEPARTMENT
1. Management of building legal and technical documentation
2. Operations and subcontract management
3. Operating budget formulation process
4. Interior decoration management process
5. Building service quality supervision process
6. Establishment process of the management board
RECEPTION – CUSTOMER SERVICE DEPARTMENT
1. Regulations on appearance, demeanor, and attire
2. Monthly vehicle registration process
3. Customer information management process
4. Telephone answering procedure
5. Complaint handling and customer feedback reception process
6. Lost and found property handling process
7. Repair notification reception process
8. Incident notification reception process
ACCOUNTING DEPARTMENT
1. Fee collection process
2. Purchasing process
3. Payment process
4. Cash fund and petty cash management
5. Cash verification process
6. Deposit refund process
TECHNICAL DEPARTMENT
1. Health and safety regulations
2. Building system maintenance and warranty planning process
3. TTNT construction management process
4. Key management regulations
5. Tool management regulations
6. Electrical communication process
7. Shift handover procedure
8. Walkie-talkie usage process
9. Repair process
10. System maintenance process
SECURITY DEPARTMENT
1. Fire safety regulations
2. Security department work regulations
3. Fire prevention and control plan
4. Security patrol regulations
5. Fire safety training procedures
6. Building asset control process
7. Visitor and employee access control process
8. Incident handling process
9. Security equipment management regulations
10. Vehicle parking procedure
11. Contractor management process
12. Lost and found property handling process
CLEANING DEPARTMENT
1. Cleaning planning process
2. Building waste collection process
3. Public area cleaning procedure
4. Glass cleaning procedure
5. Floor cleaning procedure
6. Toilet cleaning procedure
7. Cleaning tool management process